C19 After-Sales Service Visitor Visa

Provide after-sales service for goods or products that you have sold to consumers in Indonesia. With this visa, you can also visit tourist spots and see friends and family.

The C19 Visa is a single-entry visitor visa to Indonesia with an initial stay permit of up to 60 days starting from the arrival date. This stay permit is extendable and eligible for conversion into a temporary stay permit with the same sponsor.

• You can stay in Indonesia for up to 60 days, starting from the arrival date.
• You can extend this stay permit several times up to a maximum of 180 days.
• Your sponsor can extend your stay permit online through their registered account at
  evisa.imigrasi.go.id.

You need a sponsor to apply for this visa.

Sponsors must have an account at evisa.imigrasi.go.id
before applying for a visa for foreigners. After creating an account, the sponsor can apply for a C19 visa by logging in and submitting the required electronic documents, such as:

• Application letter and sponsor’s statement letter.
• A travel document valid for at least 6 months before expiration.
• Proof of living expenses in Indonesia in the form of a bank statement (foreigner or sponsor) for the last 3 months with a minimum balance of USD 2,000 or equivalent.
• Recent color photograph.
  Details

• A document explaining the after-sales activities to be carried out, along with other supporting after-sales documents.

• Foreigners without citizenship or holding non-national travel documents (temporary passport, emergency passport, titre du voyage, certificate of identity, laissez passer, etc.) must attach a Re-Entry Permit from the country of application and a return/onward ticket.
• The visa is valid for 90 days from the date of issuance. If unused after that period, a new visa application is required.
• The visa validity period differs from the period of stay. Please check your visa for the authorized length of stay.
• Foreigners holding a C19 stay permit are not allowed to sell goods or services or receive salary, wages, or compensation from individuals or corporations in Indonesia.

1. Visa application at the Indonesian Representative Office. The officer will:
   • Check your documents.
   • Fill in your data, scan files, and print a receipt for your application.
   • Verify your immigration fee payment.
   • Create and verify your profile in the system.
   • Approve your application.
   • Personalize, print, and sign your visa.
   • Issue and deliver your visa.

   Processing time is five working days after visa payment is received.

2. Visa application at the Directorate General of Immigration. The officer will:
   • Check your documents.
   • Verify your immigration fee payment.
   • Create and verify your profile in the system.
   • Approve your application.
   • Issue your visa.

   Processing time is five working days after visa payment is received.

• Regulation of the Minister of Law and Human Rights of the Republic of Indonesia Number 22 of 2023 on Visas and Stay Permits.
• Regulation of the Minister of Law and Human Rights of the Republic of Indonesia Number 18 of 2024 on Visas and Stay Permits.
• Minister of Law and Human Rights of the Republic of Indonesia Decision Number M.HH-02.GR.01.04 of 2023 on Visa Classification.
• Regulation of the Minister of Finance of the Republic of Indonesia Number 9/PMK.02/2022 on Types and Tariffs of PNBP for Urgent Immigration Services.
• Regulation of the Minister of Finance of the Republic of Indonesia Number 82 of 2023 on Types and Tariffs of PNBP for Golden Visa Services.